02 Repairs & Maintenance

Straight quotes, fast fixes, and maintenance that prevents the next one.

Both offers, side by side

Repairs

A dead device, an honest look at what’s wrong, and one part swapped back into place.

Private

We come to you, meet at a partner, or you ship it in, whatever’s easiest.

  • A plain assessment report before you commit: small fee, no surprises
  • Genuine parts from authorised dealers, and you keep the old one
  • A warranty if the same fault comes back

Assessment first, always

Corporate

On-site repairs and a priority queue, so one dead machine never stalls a team.

  • A technician on-site, not a device off the desk for a week
  • Priority queue that jumps the fix ahead of the backlog
  • Fleet-wide fixes with genuine parts, tracked per asset

Priority queue: team-blocking faults first

Care plans

A maintenance plan that catches the loose piece before it drops.

Private

A per-device plan with an expert on call, so problems are caught before they’re emergencies.

  • Routine check-ups that spot wear before it fails
  • Remote screen-share help the moment you’re stuck
  • An expert to call anytime, on the plan

Billing: per device, per month

Corporate

Fleet maintenance across every site, patched around your working hours.

  • Scheduled patch windows that dodge the working day
  • Early failure detection across distributed offices
  • A priority response SLA when something does break

Coverage: every site, one plan

Data recovery

When the drive won’t wake up, we go after what’s still on it.

Private

Files and photos pulled back from a dropped, dead, or failing drive.

  • Recovery attempts on drives that won’t mount
  • Photos, documents, and years of memories first
  • A clear read on what’s recoverable before we start

Assessed before we quote

Corporate

Server and RAID recovery with a documented chain of custody.

  • RAID and multi-disk array reconstruction
  • Chain-of-custody documented at every handover
  • Handled discreetly, reported clearly

Chain of custody: documented end to end

Private

Repairs & Maintenance